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Legal terms that protect your account and payments

Your account on 2d 30 sits behind verification steps, secure payment channels, and clear rules about how we handle your data.

Account verification requiredSecure payment processingData privacy protectionClear withdrawal rulesSupport channels always open
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2d 30 Legal terms that protect your account and payments
REACH US ANYTIME

How to contact us about your account or privacy

Live Chat Open your account menu and select Support. Our team in Jakarta responds during lobby hours to answer questions about your account, payment verification, or data requests without delay.
Email Support Send account or privacy questions to our legal inbox. Replies come within 24 hours with clear steps for account recovery, data deletion requests, or payment dispute resolution.
In-Lobby Help The Help menu in your account shows FAQs specific to withdrawals, verification holds, and regional eligibility. Browse without waiting; most answers are instant.
SECURITY AND TRANSPARENCY

How we keep your data and account safe

Account Verification

When you open an account, we verify your identity to meet payment provider standards. This step is required once; re-verification happens only if we detect unusual activity or if local rules require it.

Payment Data Handling

Your DANA, OVO, GoPay or QRIS details are never stored on our servers. Payment providers process each transaction; we see only confirmation codes, not your payment credentials.

Withdrawal Verification

Before we send funds back to your wallet, our team confirms the withdrawal matches your account and payment method. This takes 30–120 minutes depending on the payment rail.

Data Retention

We keep your account history as long as your account is active. After closure, transaction records stay for 12 months to meet regulatory requirements, then are deleted.

Cookie and Tracking Policy

We use cookies to remember your login and game preferences. You can clear them anytime in your browser; your account data stays secure separately.

Data Request Process

Want a copy of your data or need to delete it? Contact our support team with your account email. We provide a full export within 7 business days or delete everything upon request.

Your questions about account rights and privacy answered

Closing your account stops all access immediately. Your balance is withdrawn to your registered payment method within 24 hours. We keep your account record and transaction history for 12 months for regulatory purposes, then delete it.

Yes. Open your Account Settings and update your email, phone, or payment method anytime. If you need to remove data entirely, contact support—we process deletion requests within 7 business days, where local law permits.

You do. Use our password reset link on the login page or contact support. We verify your identity (email, phone, or security question) before resetting it so no one else can access your account.

Yes. These payment providers encrypt your transaction. 2d 30 never receives your payment credentials—only confirmation that the deposit cleared. Each transaction is logged under your account for your records.

Withdrawals are verified within 30–120 minutes, depending on the payment method. QRIS and GoPay typically clear faster than DANA or OVO. Once verified, funds appear in your wallet according to your payment provider's schedule.

Contact support immediately via live chat or email. We'll investigate, verify your identity, and freeze the account if needed. If a withdrawal was made without your permission, we can dispute it with the payment provider within 48 hours.

Your account data is encrypted and stored on secure servers. We do not share it with third parties unless required by law or with your explicit permission. You can request a full data export or deletion anytime.

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