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Our Terms Shape How Your Account Works

When you open an account at 2d 30, these terms define how deposits via DANA, OVO, GoPay and QRIS work, what happens when you withdraw, and how we…

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2d 30 Our Terms Shape How Your Account Works
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How to Reach Us About Terms Questions

Live Chat Our chat team handles account and terms questions Monday to Sunday, 09:00 to 22:00 WIB. Open the help icon in your lobby and start typing your question.
Email Support Send detailed questions to [email protected] and expect a reply within 24 hours. Include your account username and a description of what you need.
Account Settings Visit Settings → Account & Verification to view your terms agreement, payment history and dispute records. Changes to your account details are logged there.
HOW WE PROTECT YOUR RIGHTS

Data, Security and Your Control Over Your Account

Data Retention

We keep your account data, transaction history and identity verification records for seven years after your last activity or account closure, as required by regulations affecting operators in Indonesia.

Account Deletion

Request permanent account closure in Settings → Account & Verification. Once confirmed, we delete personal data after the retention period, though transaction records remain for compliance.

Withdrawal Verification

Before your first withdrawal, we verify your identity using your phone number and one payment method. This one-time step prevents fraud and keeps your funds secure.

Password & Login Security

Change your password anytime in Settings → Security. Enable two-factor authentication via SMS to add a second security layer to your login.

Dispute Resolution

If you dispute a charge or transaction, contact support within thirty days. We investigate and respond within seven business days with findings and next steps.

Cookie & Tracking Policy

We use cookies to remember your login, language and gameplay preferences. You can disable non-essential cookies in your browser settings without losing account access.

Frequently Asked Questions About Our Terms

Reset your password immediately via the login screen using your email or phone number. If you believe someone else accessed your account, contact support right away and we will lock it pending investigation. Change your password and enable two-factor authentication once access is restored.

Deposits are final once the payment gateway confirms the transaction — usually within seconds for DANA, OVO, GoPay and QRIS. Withdrawals can be cancelled before processing begins; contact support immediately if you need to stop one. Once funds leave our system, you must request a reversal from your bank.

Most withdrawals process within 24 hours after identity verification clears. DANA, OVO, GoPay and QRIS transfers typically arrive in your wallet within five minutes of processing. Bank transfers may take one to three business days depending on your bank.

Open a support ticket immediately with details of the discrepancy, including the date, amount and game or payment involved. We investigate within seven business days and notify you of findings. If an error is confirmed, we correct your balance and explain what happened.

Yes. All deposits are recorded in our system and your account balance is always current, even after platform outages. When service resumes, your funds are there. If a transaction fails, the amount returns to your payment method within 24 hours.

No. Your account is for your use only. Only deposit using a payment method (DANA, OVO, GoPay, QRIS or bank account) registered in your own name. Sharing your login or using someone else's payment method violates these terms and may result in account suspension.

You may only operate one account per person. Creating multiple accounts to bypass limits or claim multiple promotions is not permitted and may lead to suspension and forfeiture of funds. If you manage accounts for others, that is also prohibited.

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